IMSAFE Safety Solutions Pvt. Ltd.
(“we/us/our”) is committed to ensuring that our customers are satisfied with their purchases. This policy outlines our procedures and timelines for returns, refunds, and cancellations.
1. Returns
1.1 Eligibility for Return
- Return Initiation: You must initiate a return request within 7 working days of receiving your order. To do so, contact our customer service team at [customer service email] or [customer service phone number].
- Return Window: After initiating a return, the product must be picked up by us within 7 working days from the date of delivery.
- Condition:The product must be in its original condition, unused, and in the original packaging. Products that are Used or Broken from the customer end may not be eligible for return. If the product is used or broken due to customer handling, no refund will be initiated.
- Proof of Purchase: A receipt or proof of purchase is required to process the return.
1.2 Return Process
- Initiate Return: Contact our customer service team with your order details and reason for return. We will arrange for the pickup of the product.
- Pickup Arrangement: Once the return is initiated, we will schedule a pickup from your address. Please ensure that the item is ready for pickup and properly packed.
- Packaging: Even though we handle the pickup, ensure the item is packed securely to prevent any damage during transit.
1.3 Inspection and Acceptance
- Inspection: Upon receiving the returned item, we will inspect it to verify that it meets our return criteria.
- Acceptance: If the return meets our policy requirements, we will process the refund as described below. If the item does not meet our criteria, it will be returned to you at our expense.
2. Refunds
2.1 Refund Processing
- Timeline: Refunds will be processed within 14 working days from the date we receive the returned item and it has been inspected.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
- Partial Refunds: If the returned item is not in its original condition, or if there are parts missing, a partial refund may be issued.
2.2 Non-Refundable Items
- Exceptions: Items such as personalized products, custom-made items, and any other products marked as non-returnable at the time of purchase may not be eligible for a refund, except in cases of defect or damage upon receipt. No refunds will be issued for items that are used or broken due to customer handling.
3. Cancellations
3.1 Cancellation Timeframe
- Timeframe: You may cancel an order within 24 hours of placing it. Cancellations requested outside this timeframe may not be possible if the order has already been processed or shipped.
3.2 Cancellation Process
- Initiate Cancellation: To cancel an order, contact our customer service team at customer service email or customer service phone number with your order details.
- Confirmation: We will confirm the cancellation and process a refund if the cancellation is successful. If the order has already been processed or shipped, you will need to follow our return process to obtain a refund.
4. Exchanges
- Policy: We currently do not offer direct exchanges. If you need a different item, please return the original product following our return policy and place a new order for the desired item.
5. Damaged or Defective Items
- Report Issues: If you receive a damaged or defective item, contact our customer service team immediately at [customer service email] or [customer service phone number] with your order details and a description of the issue.
- Resolution: We will provide instructions on how to return the damaged or defective item and will either replace the item or issue a full refund based on your preference.
6. Contact Information
For any questions, concerns, or assistance with returns, refunds, or cancellations, please contact our customer service team:
Email: customerservice@imsafe.co.in
Phone: 1800 890 1999
Address: IMSAFE Safety Solutions Private Limited, Unity Village Road, Por, Gujarat, 391243, India.
7. Policy Updates
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website with an updated effective date. It is your responsibility to review this policy periodically to stay informed about our practices.For all cancellations, returns, and refunds, the final decision will be solely at the discretion of IMSAFE Safety Solutions Private Limited.
