Shipping & Delivery Policy – IMSAFE Safety Solutions Pvt Ltd

Effective Date: [12 October, 2024]

At IMSAFE Safety Solutions Pvt Ltd , we aim to offer a smooth, hassle-free shopping experience with free shipping on all orders. This Shipping & Delivery Policy outlines the process and expectations for the shipment and delivery of products ordered from our website.

1. Shipping Destinations
   • We currently ship across India. If you are located outside of India, please contact us to explore special arrangements.
2. Order Processing Time
   • Orders are processed within 1-2 business days from the date of confirmation.
   • Orders placed on weekends or public holidays will be processed on the next business day.
   • You will receive an email/SMS notification once your order is confirmed and dispatched.
3. Shipping Charges
   We offer free shipping on all orders. No additional shipping charges will be applied at checkout, regardless of the order value or destination within India.
4. Delivery Time
   • Standard Delivery: 7-10 business days for most locations across India.
   • Note: Delivery timelines may vary depending on your location, local restrictions, or unforeseen delays such as weather or logistics issues.
5. Order Tracking
   • After dispatch, you will receive a tracking number via email/SMS to monitor the delivery status.
   • You can also track your order under the “Track Order” section on our website using your order ID and registered email.
6. Missed Delivery & Reattempts
   • If the courier is unable to deliver your package, they will attempt a second delivery.
   • After multiple failed delivery attempts, the package will be returned to our warehouse. Our team will contact you to arrange re-delivery at no additional cost.
7. Damage & Lost Packages
   We take great care in packaging your products to ensure they reach you safely. However, if you encounter any issues:
   • Damaged Package: Please contact us within 24 hours of delivery with photos of the damage for prompt assistance.
   • Lost in Transit: If your package is lost, we will work with the courier partner to arrange a replacement or issue a full refund.
8. Change of Delivery Address
   • You may request a change of delivery address before your order is dispatched by contacting our customer support team.
   • Once shipped, address changes are not possible. You may still contact the courier directly to explore alternate delivery options.
9. Unavailability of Products
   In the rare event that a product becomes unavailable after you place an order, we will notify you immediately. You can then choose to:
   • Receive a Full Refund.
   • Select an Alternative Product of equivalent value.
   • Backorder the item with an extended delivery time.
10. Customer Support
    If you have any questions or concerns about your order or delivery, please reach out to our customer care team. We are here to assist you!
    • Email: customercare@imsafe.co.in
    • Phone: 1800 890 1999
    • Customer Service Hours: 9:30 AM to 6:30 PM (Monday to Saturday)

At IMSAFE Safety Solutions, your satisfaction and safety are our priorities. Thank you for choosing us for your safety needs.